Help centre

Get help with your verifying Billing Addresses, Identity, Refunds,and Compensation. Choose a topic below to get started.

Contact customer support

URL verification: https://accounts.wise.com

Account & identity
  • Verify identity
  • Generate reference number
  • Process voucher
  • Process compensation
  • Booking issues
  • Process reversal
  • Login issues
  • Recognise my account
  • Fraudulent activity
  • Debit card issue
  • Keep my account active
Payments & transfers
  • Track transfer
  • Can’t make online payments
  • Process refund
  • Withdrawal issues
  • Transfer issues
  • Cancel credit card
  • Issue with new card
  • Payment problems
  • Card reader issue
  • Request new card
App & security
  • Handle verification
  • Booking issues
  • Login problems
  • Recognise my account
  • Fraudulent activity
  • Card issues
  • Keep account active
  • App is blocked
  • Update / reinstall app
  • Discount code issue

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